NADRA e-Sahulat: What It Offers, CNIC Renewal at Franchises and How to Find One (2026 Guide)

NADRA

Last Updated: October 2026

e-Sahulat is NADRA’s franchise network of small shops that collect bill and fee payments, and since January 2026 a selected group of them also offer NADRA identity services. NADRA announced on 1 January 2026 that CNIC renewal and reprint of a lost CNIC would be provided at e-Sahulat franchises at NADRA’s prescribed fees, with an additional PKR 100 service charge payable to e-Sahulat. The franchises can also verify fingerprints, take your NADRA application fee, and, per NADRA’s August 2026 announcement, issue a free Proof of Life Certificate to pensioners.

This guide lists what the network does, what it costs, how to find a franchise, what it will not do, and how someone becomes a franchisee, using NADRA’s and e-Sahulat’s own pages. The identity services are newer than the network itself, so each is dated.

What e-Sahulat is

e-Sahulat’s own website describes it as a low-cost e-services collection and disbursement platform, launched by NADRA first through self-service kiosks and now run through franchisees, which it says number more than 17,000 and process an average of 12.5 million transactions a month. Its listed services include bill payment, domestic money transfer, citizen verification, pension disbursement, Pak-ID CNIC fee collection and scratch-card e-pins. The head office is at Mauve Area, Plot 30, G-10/4, Islamabad, open Monday to Friday, 9am to 5pm. The site’s copyright lines read 2016 and 2025, so treat its numbers as undated.

What you can do at an e-Sahulat franchise

Service	What was announced	Source
Renew a CNIC or reprint a lost one	NADRA’s prescribed fees plus PKR 100 to e-Sahulat. Reportedly no FIR needed for a lost card	NADRA announcement of 1 January 2026, and its spokesperson as reported on 10 February 2026
Form B for a child under 10, and cancelling a deceased person’s CNIC	Reported as available at these franchises	The Nation, 30 March 2026. NADRA’s own video announcement also lists cancelling the CNIC of a deceased family member
Pay a NADRA application fee	After reaching the payment stage in the Pak ID app, pay at any franchise using your tracking ID	NADRA’s payment guidance
Biometric verification	NADRA says verification services are extended through the franchise network	NADRA’s Verification Services page
Biometric certificate for faded fingerprints	Listed among the services at e-Sahulat franchises. We found no NADRA page explaining what it is or what it costs	NADRA Official video announcing selected services at over 2,000 franchises
Proof of Life Certificate for pensioners	Free of charge at more than 5,000 franchises	NADRA release, 21 August 2026

A public biometric check. The e-Sahulat portal’s Verify Bioverisys page says NADRA makes a biometric verification service available to the general public at selected e-Sahulat franchises, matching a fingerprint one to one in real time, and that a verification done this way can be validated online with its transaction ID and the citizen number. The page is undated, gives no fee and does not say which franchises offer it, so ask the franchise before you go. It is a different service from Verisys, which institutions use to check CNIC details.

How the identity services rolled out

When	What happened
1 January 2026	NADRA announced a pilot at 18 selected franchises in Islamabad, Rawalpindi, Lahore and Karachi, approved by its Authority Board
10 February 2026	NADRA’s spokesperson said the service had grown to over 2,000 centres, with no smartphone or internet needed by the citizen
24 February 2026	Reports said the Interior Minister had directed more than 2,000 franchises to be authorised, with over 270 activated in the Lahore region
30 March 2026	NADRA released a list of more than 3,000 franchises with map locations
21 August 2026	NADRA named more than 5,000 franchises for the free Proof of Life Certificate

The counts differ because they measure different things: e-Sahulat’s own network of 17,000 or more outlets, the franchises authorised for identity services, and the franchises enabled for the pensioner certificate. Only the second and third count franchises offering NADRA’s own services, and both are far above the pilot’s 18.

What it will not do

• Change your details. NADRA’s spokesperson said personal data amendments are not processed at these outlets. For a new name or address, use a NADRA centre or the app. Our name change and address change guides cover them.
• A first CNIC. No report lists it among the services, and it needs biometric verification of a relative. Our new CNIC guide covers it.
• Every kind of payment. NADRA’s payment guidance limits the franchise route to certain applications, as the next section shows.

Paying a NADRA fee at e-Sahulat

NADRA’s Pak ID payment guidance gives the steps: reach the payment stage in the app, visit any e-Sahulat franchise, give the agent your application tracking ID and pay the fee, then log in to the app again and continue. NADRA’s two statements on which applications qualify differ. Its modes-of-payment page says the franchise, Easypaisa and JazzCash are for Smart NIC and FRC applications only, and its FAQ says the fee for a CRC, CNIC, FRC or cancellation application, but not a POC, can be paid through e-Sahulat, and that POC and NICOP fees can be paid by debit or credit card. Our Pak Identity app guide covers the app.

Finding a franchise

• NADRA’s website: its homepage has a “Find e-Sahulat Centre” map link beside its registration centre and mobile van locators.
• e-Sahulat’s locator: the “Search Franchisee” link on e-Sahulat’s own site.
• The March 2026 list: NADRA released more than 3,000 franchises with map locations and details, searchable by area.
• The helpdesk: e-Sahulat lists 051-90391757 and 051-90392100. Our NADRA contact guide covers NADRA’s own helpline, 1777.

Becoming an e-Sahulat franchisee

e-Sahulat’s franchise scheme and FAQ set out the terms. Applicants must be a man or woman with a valid CNIC, matric education with computer literacy, business aptitude and a running business, and preferably be small entrepreneurs with no default or police history. A person with an F-Mark or an invalid or expired CNIC, a bank defaulter, or anyone with police history cannot apply. The prerequisites include a shop or place of business that meets NADRA Technologies Limited’s standards for layout and appearance.

• Licence fee: the FAQ says there is currently none. The franchise runs on a prepaid model, so you must fund an operating balance, which is recharged through designated banks, and you earn a commission on each transaction.
• How to apply: use “Apply Online” under Franchise on e-Sahulat’s site, download the form, or ask a regional office. The stages are a site survey, verification and enrolment.
• Limits: one licence per person, and people already in business get preference.

These pages are dated: the scheme page mentions advertising phases in 2008 and 2009 and its FAQ lists Windows XP as software. A franchise licence does not by itself authorise identity services, which NADRA extended to selected franchises. Call the helpdesk to confirm the current process, and treat a demand for a “licence fee” from an agent as something to check with e-Sahulat first.

Common mistakes

• Assuming every e-Sahulat shop renews CNICs. NADRA says selected franchises offer selected services.
• Paying more than NADRA’s fee plus PKR 100 without asking why. That is the additional charge in NADRA’s announcement. Ask for a receipt.
• Bringing a change of name or address. Data amendments are not processed at these outlets.
• Using a POC application with the franchise payment route. NADRA’s FAQ excludes POC.
• Confusing e-Sahulat with a NADRA centre. A franchise is a private shop operating under NADRA’s scheme, while NADRA centres are NADRA’s own.
• Paying an agent to “register” you as a franchisee. e-Sahulat’s FAQ says there is currently no licence fee.
• Expecting to skip biometrics. NADRA says photographs and fingerprints are verified against its database at the outlet.

Sources: the pilot terms, the PKR 100 service charge and the Authority Board approval are from ProPakistani’s report of NADRA’s announcement, 1 January 2026; the growth to over 2,000 centres, the FIR statement and the data-amendment limit from ProPakistani, 10 February 2026 and The Nation, 13 January 2026; the list of more than 3,000 franchises and the Form B and cancellation services from The Nation, 30 March 2026; the Lahore activation from 24 News, 24 February 2026; the payment steps, the locator wording and the verification statement from NADRA’s Pak ID pages and Verification Services page; the pensioner certificate from NADRA’s release of 21 August 2026; and the network description, services, franchise scheme, FAQ and contact details from e-Sahulat’s own website. Fees are NADRA’s fee structure, site version V3.1.3. All read on 30 September 2026, except the faded-fingerprint line and the deceased-family-member line, taken from NADRA’s video announcement, and the Verify Bioverisys page, read on 6 October 2026.

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